Increase departmental performance and organisation profits - for internal service providers such as workshops, despatching, purchasing and CAPEX projects.
Encourage
employees and departments to improve performance!
You get tracking calculations of service efficiency measured
against targets.
This measuring technique of customer service can be used by
workshops for job cards and by sales/distribution departments for
despatch of orders received.
Measuring is by dates. It can also be used by other functions
where customer service is of
importance such as in purchasing and projects.
The percentage efficiency is calculated for each instance as well
as the average for all cases.
A floating graph is also included.
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